Frequent asked questions

Q. How much does shipping cost?

Shipping costs calculated according to the destination will be charged to the Customer and explained in the order confirmation.

In limited periods of the year there are special offers and/or free shipping.


Q. Which payment methods are accepted?

The following payment methods are accepted:


  1. Credit Card, also via PayPal system.


It is the recommended payment method for fast order processing and shipping of products.

The following credit cards are accepted: VISA, American Express, Cartasi, Nexi MasterCard, Maestro.

If the Customer wishes to use the PayPal system, he will be automatically redirected from the Seller’s website to the website, where he will make the payment by Credit Card according to the procedure provided for therein and regulated, the terms and conditions established by PayPal.

The data entered on the PayPal website are processed directly by PayPal, without being transmitted or in any way shared with the Seller.

In case of termination of the purchase contract and in any other case of refund to be made to the Customer, the amount to be returned will be credited by the Seller exclusively to the Customer’s PayPal account.

Once the credit order has been placed on this account, the Seller cannot be held responsible for any delays or omissions in the credit of the refunded amount, to dispute which the Customer must contact directly and exclusively PayPal.


  1. Wire transfer

In order to process an order for products purchased by bank transfer, the Customer must first send by e-mail ( the payment account issued by the bank.

The IBAN to be used for the transfer will be transmitted to the Customer at the time of the order.

The shipment of the products will take place only after the final crediting of the total amount due by the Customer in the Seller’s bank account.


  1. Mark

With cash on delivery, the products ordered and the shipping costs are paid by the customer to the courier at the time of delivery.

The marking involves the application at the expense of the Customer of additional costs for the service. These costs are communicated to the Customer in the order confirmation.

The Seller reserves the right from time to time to accept or reject this payment method.


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